What Data We Collect and Why
When you create an account with us, we collect your name, email address, mobile number, and the payment method you use — whether that is Touch 'n Go eWallet, Boost, or GrabPay. We use this to verify your identity, process your transactions, and send you account-related
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messages. We do not sell your data to third parties for their own marketing. Transaction records linked to DuitNow or FPX transfers are retained as part of our payment audit trail, which is standard practice for any platform handling real-money account flows. If you contact our
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support team, the conversation log is stored so we can follow up accurately. Data you provide is processed only for the purpose it was collected — account management, payment processing, and fraud prevention. Access to your data inside our systems is limited to staff and systems
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that need it to operate your account. Where local law applies, your rights over your data — including access, correction and deletion — are respected in line with applicable regulations. Use of this platform and its services is subject to local law and is available only
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where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.